Returns & Exchanges

At PONEY, we want you and your little ones to be completely satisfied with your purchase. If a garment doesn't fit or meet your expectations, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Log into your PONEY account, navigate to your order history, and select the items you wish to return to receive a Return Authorization number.

2

Prepare the Package

Ensure all items are in their original condition with tags attached, and place them securely in the original packaging along with your invoice.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing